I am very disappointed and shocked from what happened and I find the situation very irritating. One of our advisers has emailed you for more info to see if you have any rights against the dealer under the Consumer Guarantees Act. The Consumer Advice Line is available to all our members for support on any consumer-related issue. You’ll need to contact the finance company who will then negotiate with the dealer. The car required a significant and costly repair ($5k) to the motor.
Upon driving the car, I found out that. If you choose to reject a vehicle, it must be done within the first six months of delivery. I am writing to complaint about the inadequate and unsatisfactory service I received from one of your service centers. There may be some confusion between you and the dealer on this point but now I have brought the problem to your attention I look forward to a prompt and effective repair under my warranty. You are therefore in breach of contract. All you need is your car, the keys and documentation and take it to your dealer along with a letter outlining the reasons for rejecting the vehicle. I was promised by the dealer that the car has no major issues and is in a perfectly working condition. Thursday 3rd May 2012. Please telephone me to arrange for the repair to be carried out.
If you’ve bought a car that's faulty or unfit for purpose, you are well within your rights to reject it. And it is not your problem that the dealer doesn't return the money to the finance company. This is not the type of product I would have expected from a manufacturer of your size and reputation. Took our brand new car on 1/9 even before accepting it I noticed a problem with the mouldings, easily fixed with a new set but annoying to get back into the dealer. If you are unable to do so, I expect to be reimbursed the original purchase price of [£xx], minus an agreed amount for fair usage. On [date] it developed serious defects [describe].
How To Reject A Car On Finance? Or visit our Technical support page If you fail to reimburse me, I shall have no alternative but to issue a claim against you in the county court for recovery of the money without further reference to you. Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card. While I do understand that manufacturing errors do happen, still I can’t comprehend the fact that the car was not tested before handover. If repairs can be completed quickly and effectively I will consider the matter settled. LG SN11RG Dolby Atmos Soundbar, plus, XBOOM Go PN7 & PL7 Wireless Speaker Reviews, Yes I am quite mad BUT wish you peace and happiness all the same. I'm a bit confused about the stance with the finance company. Join the AVForums team live on Wednesdays at 7pm UK time.
This opinion has been confirmed by [independent expert such as Automobile Association or reputable motor mechanic]. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. 466 posts. or are you using this as an excuse to back out of getting the car. Rejecting a new car. On [date] I bought the above vehicle from you.
I plan to pursue the company and have seen the template letter on the website, which I'll use. If the finance company provides you with a product not fit for purpose then they are in breach with you I would have thought? However, the fault mustn't have been caused by the misuse of the product.
122 months. Use these draft letters as a guide when you need to put your complaint concerning your vehicle in writing.
I consider seven days to be a fair time to have the vehicle back in full working order. they misplaced a key so need to send off for one, but it's ok they tell me as I'll have one key to get me going. Under the Consumer Guarantees Act manufacturers' warranties are binding. I called consumer direct who gave me a template letter and said I need to give them 7 days for them to resolve the issue. On [date] I bought the above vehicle from [name dealer]. BMW have actually said they are supporting my case, I just need to get something to them in writing to protect myself as the car isn't far off 6 months old now.
This is not the type of product I would have expected from a manufacturer of your size and reputation. The reply advised that the car was outside of the warranty period as the purchase happened over 12 months ago and the car had travelled over the allowable kms allocated for the car warranty.
No advice I can give you mate sorry I agree with the quiet phone syndrome though gits. Find a letter to suit your need by using our letter tool to search by category. If you choose to reject a vehicle, it must be done within the first six months of delivery. I've had it for just over 12 months. I am very disappointed from what happened and ask you to find an immediate solution to this problem.
When I picked my car up, the whole point in inspecting it is so that you are completely happy with it, then you sign the paperwork and drive away or have I missed something?