I am very disappointed and shocked from what happened and I find the situation very irritating. One of our advisers has emailed you for more info to see if you have any rights against the dealer under the Consumer Guarantees Act. The Consumer Advice Line is available to all our members for support on any consumer-related issue. You’ll need to contact the finance company who will then negotiate with the dealer. The car required a significant and costly repair ($5k) to the motor.

Upon driving the car, I found out that. If you choose to reject a vehicle, it must be done within the first six months of delivery. I am writing to complaint about the inadequate and unsatisfactory service I received from one of your service centers. There may be some confusion between you and the dealer on this point but now I have brought the problem to your attention I look forward to a prompt and effective repair under my warranty. You are therefore in breach of contract. All you need is your car, the keys and documentation and take it to your dealer along with a letter outlining the reasons for rejecting the vehicle. I was promised by the dealer that the car has no major issues and is in a perfectly working condition. Thursday 3rd May 2012. Please telephone me to arrange for the repair to be carried out.

If you’ve bought a car that's faulty or unfit for purpose, you are well within your rights to reject it. And it is not your problem that the dealer doesn't return the money to the finance company. This is not the type of product I would have expected from a manufacturer of your size and reputation. Took our brand new car on 1/9 even before accepting it I noticed a problem with the mouldings, easily fixed with a new set but annoying to get back into the dealer. If you are unable to do so, I expect to be reimbursed the original purchase price of [£xx], minus an agreed amount for fair usage. On [date] it developed serious defects [describe].

How To Reject A Car On Finance? Or visit our Technical support page If you fail to reimburse me, I shall have no alternative but to issue a claim against you in the county court for recovery of the money without further reference to you. Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card. While I do understand that manufacturing errors do happen, still I can’t comprehend the fact that the car was not tested before handover. If repairs can be completed quickly and effectively I will consider the matter settled. LG SN11RG Dolby Atmos Soundbar, plus, XBOOM Go PN7 & PL7 Wireless Speaker Reviews, Yes I am quite mad BUT wish you peace and happiness all the same. I'm a bit confused about the stance with the finance company. Join the AVForums team live on Wednesdays at 7pm UK time.

By using Consumer NZ, you accept our use of cookies. Please let me know as quickly as possible what arrangements you propose for rectifying the problem. Does this look ok? I find what happened to be unacceptable at all scales and request from you to. Thread starter AVF Jay; ... How can I go about this? Enclosed with this letter are copies of the registration card and other related documents for your reference. I wonder if this is standard practice at your shops or this is the usual feedback that you receive from your customers. You must log in or register to reply here. Detail the fault and make clear that you wish to reject the car and that you’re entitled by law to claim a refund for the original purchase price. This is where the proper and specific legal advice is useful. The fault about which I originally complained is still present but I am now told that you, as the manufacturers, are not prepared to do any further work under warranty. I am in exactly the same situation at the moment. Consumer Protection from Unfair Trading Regulations 2008, Denied Boarding EU Regulation (Regulation 261/2004 EC), Letter to claim flight delay compensation, Letter to ask for a faulty item to be repaired or replaced, Letter to get a refund if your item is faulty, Faulty product? The dealership address. No you couldn't, you really, really couldn't. New car rejection letter - does this seem ok? Edited by JustinP1 on Thursday 3rd May 20:57.

This opinion has been confirmed by [independent expert such as Automobile Association or reputable motor mechanic]. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. 466 posts. or are you using this as an excuse to back out of getting the car. Rejecting a new car. On [date] I bought the above vehicle from you.

I plan to pursue the company and have seen the template letter on the website, which I'll use. If the finance company provides you with a product not fit for purpose then they are in breach with you I would have thought? However, the fault mustn't have been caused by the misuse of the product.

122 months. Use these draft letters as a guide when you need to put your complaint concerning your vehicle in writing.

I consider seven days to be a fair time to have the vehicle back in full working order. they misplaced a key so need to send off for one, but it's ok they tell me as I'll have one key to get me going. Under the Consumer Guarantees Act manufacturers' warranties are binding. I called consumer direct who gave me a template letter and said I need to give them 7 days for them to resolve the issue. On [date] I bought the above vehicle from [name dealer]. BMW have actually said they are supporting my case, I just need to get something to them in writing to protect myself as the car isn't far off 6 months old now.

However, the vehicle is clearly not roadworthy. Visit enable-javascript.com Why are you even talking to the dealer about it? Please, enable javascript in your browser to get maximum user experience. How to get a refund, repair or replacement. to learn how to enable JavaScript for your browser. Our expert advisers can explain your rights and help you resolve problems with a retailer. So we’ve put together these templates you can use to help you stand up for your rights.

Click here to download Dom's template letter (Word format). By continuing to browse you consent to our use of cookies. Its not far off £15k mate, I've checked and the finance company are the sole defendant in this case. I want to return my goods, what are my rights? Right just wanted some quick advice, any tips on how you would reject a car? Simply complete the information below and a representative will contact you at a time that’s convenient. MotorEasy and the MotorEasy logo are trademarks of Motor Easy Ltd. 1 Home Entertainment Tech Community & Resource. Dear Sir/Madam, I recently bought a car from your company (name company) on (date). My new or used car has a problem, what can I do? i could understand if it got scratched up and the paint wouldnt be the same. If, given the opportunity to sort out the issue, the dealer becomes obstructive, unhelpful, or more precisely, can’t fix it - then you should take the opportunity to reject the car and start again with another. The No. So what are your options?

This is not the type of product I would have expected from a manufacturer of your size and reputation. The reply advised that the car was outside of the warranty period as the purchase happened over 12 months ago and the car had travelled over the allowable kms allocated for the car warranty.

It has developed [describe defect]. The repair must be carried out in a reasonable time at no charge to you. I plan to pursue the company and have seen the template letter on the website, which I'll use. On [date] I bought the above vehicle from you. Rejecting a new car template letter. Here are the facts and options you have when the new dream car turns into a nightmare. The car was not being used inappropriately. If a fault develops after those 30 days but within the first six months, the dealer gets one chance to fix it. I understand I am entitled to expect the things I buy are of acceptable quality. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. Enclosed with this letter are copies of the registration card and other related documents for your reference. Please take our survey so we can improve our website for you and others like you. All you need is your car, the keys and documentation and take it to your dealer along with a letter outlining the reasons for rejecting the vehicle. If they fail to do this, you’re entitled to a full refund, or a partial refund depending on the amount of use the vehicle has had. We use cookies to allow us and selected partners to improve your experience and our advertising. I bought a car from an LMVD for $51k. What's new on Amazon Prime Video UK for December 2020, Lypertek renames TEVI wireless earphones to PurePlay Z3, What's new on Disney+ UK for December 2020, Bang & Olufsen adds 48-inch OLED to Beovision TV range. Sorry to hear about your car. Our guides provide information and advice on your consumer rights to help you navigate those everyday frustrations. Guarantees given by the Consumer Guarantees Act are in addition to any manufacturer's warranty. I look forward to receiving your cheque for this sum within 14 days. Well the good news is that the rights are all on your side whether you decide to stick with it or reject the vehicle. I am a careful and conscientious owner, as the general condition of the car shows. My expectations are high; please don’t disappoint me again. This is not the type of service I would have expected from a reputed company like yours. If it is not, then you can claim your money back or have the work done elsewhere and charge the original retailer. Our template letters are designed to take the stress out of complaining. [If you've owned the car for more than 30 days] I am legally entitled to ask that your repair or replace this vehicle at no further cost to me. Consumer rights is a division of Which? We've done the research so you don't have to.

No advice I can give you mate sorry I agree with the quiet phone syndrome though gits. Find a letter to suit your need by using our letter tool to search by category. If you choose to reject a vehicle, it must be done within the first six months of delivery. I've had it for just over 12 months. I am very disappointed from what happened and ask you to find an immediate solution to this problem.

When I picked my car up, the whole point in inspecting it is so that you are completely happy with it, then you sign the paperwork and drive away or have I missed something?