), Obviously, this makes no sense, so I started a customer-service chat and explained the situation to a Verizon rep. Been a Verizon Fios customer for almost two decades. Verizon Fios frequently rotates their Internet, TV, and phone deals. Save $20 a month with select plans plus get $10 a month toward your next phone or tablet. NEW YORK (November 11, 2019) – When Verizon customers combine select Verizon Wireless and Fios plans and enroll through Verizon Up, they’ll save up to $20 a month. He told me that "As the services are bundled on your current account, we do not have access to un-bundle the service to add the mix and match. I am still paying $30 more a month than I previously was. I also pray that Verizon is charging me to watch sports and Spanish speaking stations which I NEVER ASKED FOR! The $129.99 deal is available at my address to new customers if you go to the verizon.com/mixandmatch page. Tell the sales person your bill is too high. However, she didn't seem to have any direct knowledge of whether Verizon was working on fixing this. Not only can I not get the deal that costs $31 less, but changing my package in almost any way would raise my bill. Well, maybe, but it still doesn’t mean you can’t slice your Verizon FIOS bill in half like I did. He didn’t budge and then told him what all sales people hate to hear, “Alright, in that case, I’m thinking of cancelling and going to TimeWarner.” That agitated him and he proceeded over the course of 20-30 minutes to check in with a supervisor who lowered the bill to $45/month for the entire 2-year new term! If you aren't locked into a contract, you can always explore the current plans and switch to something else. Your email address will not be published. I said that wasn’t enough to make me happy. Browse titles. Got a phone call from their executive team saying there was nothing they could do about the price increases. Know what your paying now and what services you have. Strange. Everything is regulated. Because fiberglass imposes less resistance than cable internet’s coaxial wires, Verizon Fios Internet customers enjoy a faster, more reliable connection, with enough bandwidth to support multiple devices and users at once. Our editorial transparency tool uses blockchain technology to permanently log all changes made to official releases after publication. Customers who have an Unlimited Wireless plan and Fios Gigabit Connection get a $20 monthly discount and $10 every month toward their next phone or tablet. This probably won't surprise you, but I wasn't able to get one of the new deals at all, and a Verizon rep I spoke with didn't know when the system would be fixed. It is an old CM19102 Curtis Mathes tv. Customers can visit verizonwireless.com/jointoffer to learn more and sign up today. Yes, trying with the rep on hand is the kind approach; however, as you know, the supervisor or person in charge of the department usually has more leeway to give more or can at least make more exceptions. You could earn up to a $100 gift card. watch. Meanwhile, the options available to me include some that would raise my price while lowering my Internet speeds and the number of TV channels available. Ars may earn compensation on sales from links on this site. WIRED Media Group CNMN Collection You don’t want to call tech support or account services. These are the same people that call us and there is nothing we can do so I have to get them over to customer service. I also saved an additional $10/month by removing that ridiculous global DVR service where you can record a show from another room to another TV. Under Verizon's new mix-and-match offer, I should be able to get the exact same package for $129.99—that's $49.99 for 100Mbps Internet and $90 for TV, minus $10 for the auto-pay discount. Eventually, she told me that "we don't have the ability to place this order at all when you're an existing customer." Open the Modal . they’ll crash and burn one day. Is the only option to cancel and move to Direct TV or Comcast? Here’s the script and approach to use to lower your Verizon FIOS bill in half: In total, I reduced my bill in half, saving $105/month! Finally, Verizon moved me to the 100Mbps plan in early 2019, but the amount I was paying should have entitled me to those speeds years before that—if Verizon's pricing system made any sense, that is. Webelieve inbelieve incommitted tobuilding trust. I did that and got nowhere. Or you can, it’s better to log in online via the. From a rep’s point of view if you’re going to call in, just ask nicely if there’s anything you can do because you’re thinking of switching and if there is, great, if there isn’t, say thanks for your time. Verizon needs to step it up or lose a great percentage of Verizon customers. Reply. As we know, these cable providers have their own script when you speak to them so why not be equipped with your own script. Verizon boasted that its new mix-and-match prices are available today for both new and existing customers, and that you can change your plan online, Actually changing my plan to get a better price online was impossible, A customer rep on Verizon's online chat service said I could make the change by calling Verizon's account management division, On the phone, a Verizon account manager told me they can't change my plan from their end and that I can only make the change online—which, as my second bullet point notes, is not currently possible. Joe Silverman. The only time I can help is if your renewal is 180 days before expiration or 90 days after. Know who and when to call. Your email address will not be published. Verizon didn't say when the problem will be fixed. I get a kick out of these articles talking about negotiating the bill. Can I remove the Verizon Fios cable box and connect the white cable directly to the back of my old tv, and still get some channels. The prices Verizon offered me for a new contract in mid-2019 were still in the $160 range, so I let the deal expire. Can I use Roku Express Plus with that tv to stream Sling TV? My old tv only has 3 ports: one marked “Antenna”, and the other two ports are Audio and Video. All rights reserved. Call only this number. Let's just hope Verizon actually fixes this at some point. Know what to say. Hi Joana, there are digital / hi-def antennas you can buy online that will connect to your TV for satellite channels. We’re bound to what is on the screen and my escalation reps routinely laugh when a customer demands a “supervisor” thinking they have more discounts when they don’t. The only thing you can request is forgivable delayed monthly payments. Verizon today claimed that it is "disrupt[ing] the cable industry" with new broadband-and-TV deals that eliminate "traditional cable bundles" and hidden fees, and the move immediately received positive press from the likes of The Wall Street Journal and Consumer Reports. Hey, they want to make a sale and that is how they are judged, by how many sales they make. Somehow, downgrading to a TV package with fewer channels would raise my bill up to $25 a month: (Side note for anyone wondering why it says my current 100Mbps plan was "upgraded from 50/50Mbps": I signed up for the 50Mbps package in early 2015, probably about a year or so before Verizon raised the entry-level speeds and stopped marketing that tier in my area. Cut out any features you don't necessarily need, such as a digital video recorder or high-definition channels. You can drop your Internet connection to a lower speed or switch to a basic, no-frills connection. A couple of things to keep your eye out for: We went to her home for Christmas and direct tv has a really good setup. You may think not because it’s by your policy book, but the reality is, that it has worked numerous times for me. If you're a current FiOS customer, I'd say it's worth going to the mix-and-match page to try to get one of the new deals, but doing so today might be a waste of time. And selecting the same TV package that I already have would add $40 to my monthly price. Verizon claims the new deals are available immediately for both new and existing subscribers. Open the Modal . Go figure). Required fields are marked *, 53 East 34th Street, 3rd Floor, New York, NY 10016, Mon - Fri: 9AM - 6PM | Sat-Sun: 10AM - 3PM. Facepalm — Verizon’s great FiOS offer to me: Pay $50 extra for slower Internet Verizon claims it's killing the cable bundle, then tells me I can't un-bundle. Read our affiliate link policy. Even though I have 100Mbps already, Verizon's account management page gives me the option of paying $50 a month more for slower 75Mbps service. You can do it too. Verizon FiOS plans and packages constantly change. Plus they can get $10 every month for up to 24 months ($240) toward their next phone or tablet purchase. More of our content is being permanently logged via blockchain technology starting [10.23.2020]. I had to cancel my old plan and call back and sign up as a new customer (which, they had no problem with? Verizon’s Active duty and veteran customers can get Amazon Prime just in time to stream Prime Video’s Tom Clancy’s Jack Ryan. Refer a Friend. Also, get rid of any TV boxes you don’t need. I'm not sure what the final price should be after extra charges are added, but Verizon's announcement promises that the new packages include "No added surcharges, no broadcast or regional sports network fees," and that "The price is the price, plus tax." Jon Brodkin Try to call within 1-2 months before it ends. So, how did this all begin for me? You want to call sales and only sales. Unfortunately, I’ve heard from cable and internet companies that there are really no discounts because of COVID-19. © 2020 Condé Nast. Under Verizon's new mix-and-match offer, customers should be able to choose from broadband plans ranging from $40 to $80 a month and TV plans ranging from $50 to $90 a month: Including all fees and taxes, I'm currently paying $161 a month for 100Mbps broadband and the "ultimate" TV package, which has hundreds of channels I don't care about but does have all the sports channels that my rooting interests require.