Powered by Jadu Content Management. Published on 30 October 2020. See what's happening around you! All complaints alleging corrupt conduct, pecuniary interest breaches, improper use of position, criminal action or maladministration are to be directed to the Protected Disclosure Officer christinede@melton.vic.gov.au (PDO) or Chief Executive Officer (CEO). Amazon to deliver hundreds of new jobs in the City of Melton. Print this page. These are awarded once a year to individuals or teams that have demonstrated outstanding customer service. Complaints about adult social care: Adult social care complaints procedure 2. Complaints about a School or School admissions issues - these are dealt with by separate processes: Complaints against elected and statutory co-opted members of the council; these are dealt with by the council's monitoring officer and not through the standard complaints procedure – see.
Where there is a need for change, we will develop a plan setting out what we will do, who will do it and when we plan to do it by. Merton's complaints policy (April 2017) to understand how we treat complaints. If your complaint relates to a council service please contact the relevant department to give them an opportunity to resolve your issue as quickly as possible. Give a compliment, leave feedback or make a complaint. Leave your feedback, view meetings and minutes or have your say in consultations. We are not able to take complaints about: This list is not exhaustive. Please check with the Complaints Team if you are not sure.
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3. If you have a complaint about If … My council Related items. All content 2020 Melton Borough Council. Melton City Council and Melton Police encourage the community to report drivers of vehicles that have a total disregard for other road users by contacting the Crime Stoppers Hotline on 1800 333 000. We always try to resolve the complaint at the earliest possible opportunity but, normally, you will receive an acknowledgement of the complaint within 1 working day and will be notified of the outcome within 15 working days. Our senior management team considers a summary of all complaints quarterly as well as details of any serious complaints. Complaints about food, nuisances, graffiti and more; CSU Complaints procedures; Request for Compensation Form; Back to top. We take your concerns and complaints seriously and try to learn from any mistakes we have made. The review will be conducted by a different Officer or relevant Senior Manager. Data protection and Information Requests (FOI / EIR) complaints 4. Read Merton's complaints policy (April 2017)to understand how we treat complaints. Please note that there are some complaints that are handled under different policies. If you have received an FPN for littering or dog fouling you can. All Rights Reserved. Serious complaints. All content 2020 Melton Borough Council.
Our aim is to resolve all complaints first time. Abuse, harassment or threats to the safety or welfare of staff at Council may result in any complaint being immediately dismissed. For more information, please visit www.lgo.org.uk. Find our main contact details and opening hours, Give a compliment, leave feedback or make a complaint, Melton Borough Council Complaints information RSS feed.
Council has adopted a range of service level standards to ensure the consistent and timely delivery of community services in a transparent and responsible manner. Please note that there are some complaints that are handled under different policies. Translate, Email a link of or
Contact … Hoons. Melton City Council has welcomed news that Amazon Australia will open a huge new fulfilment centre in the City of Melton late next year, creating hundreds of local jobs and boosting the local economy. If you are still not satisfied with the outcome of your complaint, and your complaint has been right through our internal complaints procedure, you may ask the Local Government Ombudsman to investigate. These include: Litter, fly-tipping or street cleaning problems, Street maintenance problems such as potholes and broken street lights, Make an insurance claim against the council, childrensservicescomplaints@merton.gov.uk, Data protection and Information Requests (FOI / EIR) complaints, Children's Social Care complaints procedure, Local Government Ombudsman and Social Care Ombudsman reports, Complaints where a customer has started legal action or taken the matter to court or a tribunal, Fixed Penalty Notices. If you are not satisfied with the outcome of your formal complaint, you can request a review.
To govern the response and requirements of Council in managing complaints. Downloads; Services; Like this page on Facebook; Tweet this page; Translate, Email a link of or Print this page. Complaints about public health: Public Health complaints policy 3. These include: 1. Read