UNIVERSAL Credit replaces six benefits with a single monthly payment. We want the Government to: Together, these changes will help Make Universal Credit Work. Financial Inclusion and Education Manager, Existing customers can get help via the app. Read more about how to access Universal Credit here. If any changes have been made to your case and you've not been told about them, then you have grounds to complain. If you’re moving from housing benefit to Universal Credit, you’ll keep getting housing benefit for two weeks. Ask your landlord or housing provider if you don’t know if you can claim housing benefit at the same time as Universal Credit. It’s time to Make Universal Credit work. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. But you will only be able to do this once you've got the results of your complaint. To cover your housing costs, you may have to claim housing benefit from your local authority, who found and placed you in your current home. Here's how you make a complaint about Universal Credit and make sure the the problem sorted. Universal Credit staff consider APAs on a case-by-case basis, depending on your circumstances. When you get Universal Credit, the government will usually pay you once a month. Join our Universal Credit Facebook group or email UniversalCredit@the-sun.co.uk to share your story. Comments are subject to our community guidelines, which can be viewed, You are entitled to complain about Universal Credit if you think something isn't right with your payment, Universal Credit phone lines jammed with laid off workers waiting hours to get through while Jobcentres remain closed, almost a million people applied to the benefits system, wait five weeks before getting their first welfare payment, Parliamentary and Health Service Ombudsman, Independent Press Standards Organisation (IPSO), National insurance number - unless you're an employer, What happened, when and how it affected you. There’s no limit to how many hours you can work. IF you're experiencing trouble applying for your Universal Credit, or the payments just don't cover costs, here are your options: You should make a complaint as soon as you notice that something isn't right with your payment. The government will reduce your payment by 63p for every £1 you earn. If it agrees to take on your complaint, it'll look at what happened and the response you were given. If you've been through the complaints resolution manager and still aren't satisfied, you can ask for an independent case examiner to look at your file. It’s paid monthly - or twice a month for some people in Scotland. And if you don’t have enough money to tide you over until your first payment, there are a few things you can do. Phone lines are open between 8am and 6pm. In the first two weeks of the coronavirus lockdown, almost a million people applied to the benefits system, which rolls six payments into one. It will ask the DWP to correct any mistakes it has made. It can be difficult to adjust if you're not used to budgeting monthly. How much Universal Credit you get will depend on how much you earn. To see all content on The Sun, please use the Site Map. In extreme cases, you may be offered compensation. Claimants have the right to question any mistakes they think have been made with their welfare payment. Once your complaint is submitted, the DWP will investigate it to see if a mistakes has indeed been made. Our journalists strive for accuracy but on occasion we make mistakes.