If you purchased a Zinus product at any of our partner sites, then your return window and conditions are defined by that specific retailer. A refund will be generated back to the original form of payment within 2-5 business days.
It’s why we make some of the comfiest mattresses you can sleep on and ship them straight to your door. A quilted cover atop soft-as-croissant foam and... Wake up feeling like royalty on our king Pressure Relief Euro Top, iCoil® Hybrid mattress. In the U.S., we offer a 100-day trial period so you can test our products from the comfort of your own home. ZINUS Frame/Mattress Foundation 5 year Worry Free Limited Warranty.
Right now, our product designers are based in South Korea and our manufacturing factories are in Xiamen, China.
Please be sure to register your product at www.zinus.com/resources/register to receive up to date warranty and product information.
P.S.
Box Springs are not required for our bed frames, as our platform beds come with slats. * While shipping may be free, there may be a state-related recycling fee if you are from CA, CT, and RI.
A great sturdy bed (doesn't move when 2 people are moving A LOT!
Oh yeah! What is the weight limit for Zinus platform bed frames? It is understood that warrantable defects do not include the normal increase of softness in the foam that can occur during normal break in, or in the case of visco-elastic memory foam, a lessening of the gradual recover aspect of the foam, of which such lessening, should it occur, does not reduce the continual pressure reducing and pressure relief properties of the mattress.
Our twin size bed frames have a weight limit of 350 lbs and our Full, Queen and King have a weight limit of 700 lbs, excluding the mattress. Reviewed in the United States on January 23, 2018. It would make more sense to receive replacement parts considering how small the parts I need are. We call our warranty the Zinus handshake. Useful Link: Customer Support Request Form.
The original invoice is required and is the only acceptable proof of purchase, so please retain your original invoice. When that’s all in order, please submit this form for return authorization.
Yes, the cushions are removable; however, they cannot be turned around.
Rest any memory foam, latex or spring mattress directly on top of the sturdy and reliable slats for optimal support and longevity. This warranty is valid only to the original purchaser of the product, who is the first purchaser of the product as indicated on the original sales receipt or invoice and who purchased the product from an authorized dealer as a new product. Only the piece or part determined to be defective will be repaired or replaced.
Hybrid technology is the best of both sleep worlds, perfect for those who want it all or want to transition from traditional spring to foam.
For decompressed mattresses, we suggest having the item donated to a non-profit organizations such as the Salvation Army, Goodwill, Habitat For Humanity, the Red Cross, and/or donationtown.org since they do provide free local pick ups.
The frame itself is made of steel so it’s really sturdy. The warranty will be voided if an improper base is used that causes the mattress to fail. This warranty becomes valid only after the return window of the authorized dealer expires.
My husband can get on his knees, and the side of the bed comes right to his hips (wink wink) and it has the iron headboard and foot board for sturdy handles to hold on to when moving around if you get my point. I bought this bed frame to furnish my new apartment in preparation for my wedding and this really was a wonderful product. The warranty will be voided if the topper is not used on a mattress.
Please read this Limited Warranty carefully. Your product will be replaced or you will receive a prorated refund, at our option, should it be found defective because of faulty workmanship or structural defects other than specific limitations contained herein. So, we're giving you 100 risk-free nights to try out any Zinus mattress and platform bed. Do Zinus box springs need to be used on a bed with wooden slats? In our sixteen years we’ve inspired over 700,000 wonder-filled reviews from satisfied customers.
He then moved Zinus into the home, having now provided more than 10 million sleepers and sitters a place to relax.
The warranty applies only when the product has been properly used by the original purchaser.
The frame is now sturdy and functional.
Zinus warrants your mattress topper against defects in workmanship and materials. It doesn't move at all for us, or make any noises. We run refreshingly opposite to the average company—not sacrificing our principles to drive profits. In the event you encounter a manufacturing defect, please stop using this product immediately and call customer service. This warranty is valid only to the original purchaser of the product, who is the first purchaser of the product as indicated on the original sales receipt or invoice and who purchased the product from an authorized dealer as a new product. Sleeping is believing.
It was soldered/drilled wrong such that a necessary hole did not line up on one side.
The warranty applies only when the product has been properly used by the original purchaser according to the care instructions. Flipping your mattress might result in all your dreams being upside down, so we can’t recommend it.
This warranty becomes valid only after the return window of the authorized dealer has expired. We recommend taking your mattress out immediately (why wait for wondrous sleep?).
Core Composition: Wooden headboard, footboard, slats and Steel Frames, Suzanne Metal and Wood Platform Bed Frame with Headboard Shelf and USB Port - T, Suzanne Metal and Wood Platform Bed Frame with Headboard Shelf and USB Port - F,Q,K. It is understood that warrantable defects do not include the normal increase of softness in the foam that can occur during normal breaking in, or in the case of visco-elastic memory foam, a lessening of the gradual recovery aspect of the foam, of which such lessening, should it occur, does not reduce the continual pressure reducing and pressure relief properties of the topper.
Find your perfect mattress match by taking our Sleepyheads Quiz.
However, having heard nothing from the company and having no way to contact them about this bad unit, I cannot recommend them.
If you live in the U.S. and you purchased one of our products right here on Zinus.com, you have more than three months! i.e.
Pressure Relief Euro Top iCoil® Hybrid Queen Mattress, Pressure Relief Euro Top iCoil® Hybrid King Mattress, Download the latest version of your prefered browser, Sturdy steel structure with finished pine wood headboard and footboard, Wood slat support for mattress longevity and use without a box spring, 6 inch wide headboard shelf with three built in USB ports, attached cord and wall adapter for charging your devices, Easy assembly with all parts, tools and instructions packed in one box. back of cushion has velcro or zippers.
Plus, we infuse them with natural ingredients like green tea, olive oil and charcoal, to eliminate harmful phthalates, chemical flame retardants and formaldehyde.
Please follow the Care Instructions on the Law Tags.
Our FAQs have facts, figures, and all the wisdom of a privately-schooled octopus (they’re all brains). It’s why we make some of the comfiest mattresses you can sleep on and ship them straight to your door. Choose from classic warm brown or grey for a … It is incumbent on the consumer to maintain a proper foundation to provide the appropriate support for the mattress to maintain this warranty. : These delays vary by location and you may not experience a delay at all, but we cannot guarantee delivery estimates at this time. Unfortunately, due to COVID-19 and its impact on our shipping partners, we are experiencing significant shipping delays. Your shopping cart is currently empty but we've got some fabulous finds!
We’ve read in product reviews that our beds have withstood much greater weights. A plush quilted cover sits atop soft layers of foam... Due to the impact of COVID-19 orders may be delayed.
Please be sure to register your product at. The warranty and financial responsibility of the manufacturer applies only to the product itself and does not extend to items that might be used with the purchased product.
You’ve come to the right place. Your product will be replaced or you will receive a prorated refund, at our option, should it be found defective because of faulty workmanship or structural defects other than specific limitations contained herein. Zinus 1 year limited warranty applies to applicable Zinus products purchased as new from an authorized retailer. All expertly packed of course!
This warranty is valid only to the original purchaser of the product, who is the first purchaser of the product as indicated on the original sales receipt or invoice and who purchased the product from an authorized dealer as a new product.
When you place an order on Zinus.com, it typically takes 5-7 business days.