Use, if you think you will never need to contact - but if you plan for the worse then avoid. I have been with Force9 (Plusnet) for 10 years and have had hardly any issues at all. Alternatively there are 3 options available to you: 12 month contract: We will move the service free of charge but you will lose your discounts 18 month contract: Same as above 24 month contract: We will move the service free of charge and the monthly cost of Unlimited will be £5.99 per month. Was furious with the charge and after "investigation" was told the charge will stand, so asked to cancel my contract as I have not received the service I signed up for, was told ok it will be £428.43 to cancel due to contract, I told them I was cancelling direct debit as I can't afford that but do not want their shoddy service, was told ok it will be passed to a debt collection agency and will effect your credit negatively - I'm going to look into this further as I don't respond well to threats and do not like bullies. FInd another company, maybe one that is more expensive because the frustration is really not worth the difference. Plusnet surges ahead once more when it comes to value for money. PLUSNET was fined £800,000 by Ofcom for taking money from peoples accounts for a service they failed to give. *Average speeds are based on the download speeds of at least 50% of customers at peak time(8pm to 10pm). It's been nothing but top notch service all the way. Plusnet's upload speeds generally hold up against their rivals, and the accuracy of the averages can be considered fairly high in the fibre packages at least. Just thought I would add my wee bit. Doing a factory reset, after removing my sim and sd card, and after backing up all of my contacts, means that I can now use PlusNet wifi calling inside my home, which the Three firmware was blocking me from doing. Been with Plusnet for 5 odd years never had a problem, untill i was laid off COV19.could not pay the bill so let it get cut off. I recently joined Plusnet and the service has been brilliant, their call centre staff are always friendly and polite and explain everything clearly. However, Plusnet does allow the use of third party routers so you can choose your own gear if you need something more powerful. I've been with Plusnet since 2011, they've been comfortably the best provider I've ever had. BT's entry level fibre has average speeds of 50Mb and Virgin Media's broadband packages can exceed 350Mb. But just from personal experience I'd highly recommend them. I tried later in the day and it was 30 minutes and then 15, which is still terrible. And the connection fails every day. Plusnet managed to mess up the direct debit -as has happened to many of their customers. Most people don't realise that 80% of problems with Plusnet comes from the failure of Open Reach in maintaining and improving the line that they ( BT ) rent to Plusnet. People outside the low cost areas, primarily those in rural areas, may want to consider John Lewis, who resell Plusnet services but do not use geographical pricing. There wasn't a single win for Plusnet this year, though it did do reasonably well in several categories. I (with this in mind) have decided to give it a go, keep your bits crossed for me. Every time I've spoken with them they have been absolutely great, you won't find them reading from scripts, they get things done and are really friendly. They are just as bad! :). Prices are comparable for basic broadband between four of the major UK providers - they all include line rental, although the contract lengths vary. No buffering (image starts out low res then quickly ramps up to superb 4K within a matter of seconds).Ancient PlusNet (Technicolor) router recently started to play up and has been replaced with their latest Hub One.To those of you who are concerned by the negative posts here: it may be worth bearing in mind that those who have a bad experience (and I'm not denying that some have) are more likely to post their views here than those who are ticking along nicely. Plusnet have rapidly gone down hill in recent months, dreadful customer sevice and poor broadband as now freezes up and signs off suddenly. Draw your own conclusions. Cable is operated and owned by Existent Ltd © 2005-2020. No problems with Plusnet, would recommend them. Pete. I gave up waiting at 7:00 pm. Reading some of the other comments here it's obvious that they aren't providing a perfect service for everyone. And if you try ringing their sales team they transfer you back to the end of the line. I must admit the support does seem to have lost its personal touch from the days of Force9. They continue to blame their provider BT openreach but they are part of BT. It regularly has higher customer satisfaction ratings when compared with Sky, Virgin and TalkTalk in the monthly GfK consumer attitudes tracker, and has won awards for its customer service, including winning the Cable.co.uk awards for best customer service and for reliability. EE is fab - I pay £2.50 unlimited - can watch 1080p movies and play games without any issue. What with all the gaming and streaming that I do it seems like the best option for me. Home > Broadband & TV > Guide > Plusnet broadband: does it really love you back? It offers just three services: a 10Mbits/sec ADSL service that runs over your phone line, and fibre options with average speeds of 36Mbits/sec and 66Mbits/sec. By continuing, you agree to our cookies policy. You can imagine the problems I now have with all my pre-printed documentation bearing my original phone number. They are the worst, and I've been with most of the broadband providers! When we checked with them on the phone, we were told that it was FROM £2.50 pm and that did not apply. I'm just about to order my Plusnet package and give BT a kick to the kerb. An hour ago the telephone went dead. To illustrate, the current set-up fee per call is 23p and it then costs 15.00p per minute to call 01, 02, 03 numbers or 18.00p to call a mobile number. Plusnet are cheap - but terrible to deal with if anything goes wrong. I've been a customer for a few years now and have very mixed feelings about them.My most recent episode was when my BB disappeared a couple of days ago and they were, typically, snowed under with calls.I eventually got through and got things under way (and received 2 "helpful" message telling my that it is normally my fault and how to fix things when I logged on again today) and was guided through all the checks and told that they'd be in touch.Nearly 24 hrs later I tired of waiting and eventually got through again when I pointed out that I'd recently seen Open Reach at a neighbour's and maybe sorting his problem out, I'd been accidentally cut-off again. Read more in our guide to broadband customer service. Plusnet TV review. Avoid Plusnet. Same account - Never ever had an issue with them or their service, including 2 house moves and numerous upgrades, including recently to Fibre. Plusnet also warns that you will probably see your speed vary over the first 10 days as the broadband system runs tests to find the best speed for your service. Speed . I argue with the rep, who calls me a liar on the phone, and hangs up on me. What sums up Plusnet is the lack of organisational skills we had lost orders and when BT (through Plusnet) sent an engineer he was unable to connect us as Plusnet had forgotten ? Have just bought a new Smart TV that we could not get to connect to the Internet. 7 . My friend also messaged themFor a while Plusnet said there were problems in their referral system and I would be paid retrospectivlyI never received their paymentsWhen it doesnt work as it didn't for me you have to jump through hoops and pester your friends to contact them to verify and even then it seldom works.Ive been a customer for a very long time, well over 15 years when they were called Metronet and not happy with the way Ive been treated.