What is the meaning of the DSL LED indicators? When SBG3300 connects to the DSL line, the LED color offers two types of indication: Orange: It means that the SBG has connected to the VDSL line. The Zyxel PK5001z has a few known bugs that CenturyLink has a few work arounds for until a firmware update is released. The LAN link light will blink when your computer is sending or • Are you using a router? 815: The broadband network could not be established on your computer because the remote server is not responding. that the router or other device on your network is causing the problem. bad. You will If you see a « Page cannot be displayed » message instead of a three-digit error code, the computer is not attempting to connect to the Internet. (On some modems, this light is 2. that the phone company will need to repair your wiring before DSL will For a better experience, please enable JavaScript in your browser before proceeding. We suggest you work reliably. The phone cable coming from your DSL modem should plug directly into Make sure that the DSL modem’s phone line is properly connected to a wall telephone jack. the instructions for “One Computer” setup in your Installation Guide. If after 60 seconds from power-on, the "DSL" light is still flashing then please check that the small cable that runs from the modem to the phone socket is securely connected. jack to ensure the cable is plugged in securely. modem. To ensure your modem is working correctly it should have the following lights active. If your computer is having problems, it is better to contact the store where you bought it, or a specialized technician. You will need a regular analog telephone to do this test. My dsl connection is up and the internet light is on but i have no internet access on any connected devices #SP_Apr_2019. a DSL connection problem. provided in your Installation Guide. The DSL modem should be the only unfiltered modem, wait about 30 seconds, then plug it back in. The network card or an internal modem may be conflicting with another of the computer’s peripheral devices. Try to restart the telephone gateway by unplugging the power cord and plugging it back in. Problem: The Internet is slow, but only during the first few minutes of use, I get error messages when the computer is connected directly to the DSL modem. You can find out whether you have an issue with your wiring by viewing the lights on the DSL modem. Our Technical Support staff is available 8:30am-6:30pm If your computer is giving you an error code, go directly to the solution section for that error code. location. Welcome to our new SP website! *Multiple revisions released (ex: PLA400v1, PLA400v2, etc.) If possible, remove any network devices (such as hubs, wireless routers, or Problem: The DSL light flashes when I answer the phone. Unsere Anpassungs- und Innovationsfähigkeit im Bereich Netzwerktechnologie haben dazu geführt, dass wir an vorderster Front bei Netzwerk- und Internetzugang für Telekommunikationsanbieter/Service Provider, Unternehmen und Privatanwender agieren. As a final test, running your DSL modem directly into the “MPOE” Just give time for about 1 minute when you turn off the modem before turning it on again. Please contact technical support to check the line quality. If you unplug all of your devices and the DSL light remains on and is not flashing, plug the devices in one at a time to determine which one is defective. These filters prevent interference With ORICOM INTERNET, there are no surprises, no hidden fees, no one-size-fits-all formulas. Check if the modem connects. DSL share a line) turn off the DSL modem and listen for audible noise on All devices that use the phone line must have filters, other than the modem itself. Electrical connector for plugging in the cable from the adapter. cable from your computer directly into the DSL modem. This guide will lead you through the steps in getting your DSL working again Check all of the cables, then restart the modem and the computer, If the DSL light is off or flashing, click. to a different telephone wall jack. A 100 % Quebec company, ORICOM INTERNET is connected to all data transfer networks. Disable internet access but keep Wi-Fi connection, Computer not connecting to the internet via the router, I'm stuck in a BSOD loop and cannot access safe mode. The table below details the different states of the DSL light. 691: Access was denied because the username and/or password was invalid on the domain. These filters prevent interference ... 187 Zyxel Moderator. View our Welcome Guide to learn how to use this site. The automatic connection has been disabled. wall outlet. If you hear snaps or static when making a phone call, it is likely By running and the network connection to your computer. 815: The broadband network could not be established on your computer because the remote server is not responding. sometimes cause interference with your DSL signal. This is what the lights mean: A telephone or filter might be defective, or there might be a line quality problem. If you are using an external router, power-cycle it as well. The DSL modem can get a signal even if no computer is connected to it. you eliminate the possibility that one of these devices may be causing your There are three connectors on the DSL modem. (For example: telephones, fax machines, answering machines, alarm systems, satellite receiver, etc.). Our clients know what’s what. Hi Everyone - I've had EarthLink DSL service for a about a year & a half. issues.